Hourly Pay Rate: $18.50

Description: At Support Solutions, our work is built on consistency, compassion, and honoring the systems that keep our mission strong. As we continue to grow, we are seeking a Unit Tracking Specialist (Office Based Data Entry)—someone who finds meaning in precision, values structure, and understands that quiet, behind-the-scenes work is what allows great care to flourish.

This role plays a vital part in ensuring our services align with State and Federal standards, authorized units, and agency expectations.

This position does not include supervisory responsibilities, but works closely with Residential Supervisors, Direct Support Professionals (DSPs), and the Residential Service Coordinator.

Essential Duties & Responsibilities the Unit Tracking Specialist is expected to perform, including but not limited to:

• Implement and adhere to all Support Solutions policies and procedures

• Verify documentation meets all State and Federal standards

• Conduct routine and as-needed documentation reviews

• Assist the Residential Service Coordinator with training related to documentation standards

• Collaborate with Residential Supervisors and DSPs to improve documentation quality

• Identify insufficient, incomplete, or noncompliant documentation and communicate corrective needs

• Maintain accurate staffing patterns in accordance with authorized units

• Monitor schedules and documentation to ensure compliance with approved service levels

• Maintain accurate unit tracking spreadsheets and internal records

• Assist in preparing narratives to justify staffing requests when required

• Perform other duties as assigned by the Director of Operations

Competencies:

To perform this role successfully, the employee must demonstrate:

• Problem Solving: Identifies issues and works toward timely resolution

• Communication: Communicates clearly, both verbally and in writing

• Teamwork: Works collaboratively while maintaining individual accountability

• Ethics: Upholds confidentiality, integrity, and organizational values

• Attendance & Reliability: Maintains consistent attendance and punctuality

• Initiative: Demonstrates accountability, independence, and willingness to learn

• Safety & Security: Follows safety procedures and reports unsafe conditions

• Proficiency: With Microsoft Office programs

• Ability to Learn: Navigate and learn the agency documentation systems, including Therap

Education & Experience:

• High school diploma or GED is preferred

• Administrative, compliance, or documentation-review experience of minimally 2+ years

• Experience with Therap or similar documentation systems preferred

Certificates, Licenses & Travel:

• Valid Driver’s License is preferred; Reliable transportation is required

Physical Demands:

The physical demands described here are representative of those required to perform the essential functions of this position.

*Reasonable accommodations may be made to those with disabilities

• Regularly required to sit, stand, walk, and use hands

• Occasionally required to stoop, kneel, or crouch

• May occasionally lift up to 10-15 pounds

Other Requirements:

• Successful completion of all required agency trainings

• Compliance with all organizational policies and expectations

Work Schedule & Hours:

• Monday - Thursday: 8:00A - 4:00P

• Friday’s: 8:00A - 3:00P

Consistent Daytime Schedule
In-Office Position at our Lewiston Administrative Office