Hourly Pay Rate: $47,000 Per Year Salary

The Service Coordinator plays an important role in supporting the quality, compliance, and coordination of residential services at Support Solutions. This position works under the direction of the Director of Care Management and provides guidance, training, documentation support, and compliance oversight to Residential Coordinators and residential staff.

This role helps ensure that Personal Support Plans, Individual Service Plans, Reportable Events, required documentation, and regulatory expectations are completed accurately, timely, and in alignment with agency standards. The Service Coordinator also participates in service planning meetings and supports communication between individuals served, guardians, case managers, staff, and other team members.

This is a great opportunity for someone with strong human services experience who enjoys organization, communication, compliance, and helping teams stay on track.

The Service Coordinator is responsible for supporting residential programs through service planning, documentation oversight, compliance tracking, and staff guidance.

Key duties include:

• Supporting the development, review, and tracking of Personal Support Plans and Individual Service Plans

• Coordinating and participating in service planning meetings with individuals, guardians, case managers, residential staff, and other team members

• Writing or revising PCP/ISP goals, service descriptions, narratives, and required documentation

• Maintaining tracking systems for annual documents, deadlines, required follow-up, and planning needs

• Assisting with intake documentation, electronic files, Therap entry, Personal Information data, PIL/MAR setup, and required records

• Reviewing and supporting Reportable Event documentation for accuracy, completeness, timely submission, and follow-up

• Providing coaching, clarification, and guidance to Residential Coordinators and staff when documentation or follow-up needs improvement

• Supporting compliance with MaineCare Waivers, HCBS requirements, licensing expectations, behavior regulations, agency policies, and documentation standards

• Maintaining professional communication with managers, guardians, case managers, external providers, and internal team members

• Participating in the agency’s on-call supervisor rotation

• Other duties as assigned;

Applicants for the Service Coordinator position should be organized, professional, detail-oriented, and able to manage multiple responsibilities while maintaining strong communication and documentation standards.

Minimum and preferred qualifications include:

• High school diploma or GED required

• One to three years of experience in residential services, case management, human services, healthcare, compliance, or a related field preferred

• Experience with person-centered planning, ISP/PCP documentation, MaineCare services, or residential programming preferred

• Proficiency with Microsoft Office required

• Experience with Therap, Evergreen, Saddleback, or similar documentation systems preferred

• Ability to learn and accurately use electronic documentation systems

• Successful completion of required agency training

• Ability to maintain confidentiality and follow agency, state, and federal documentation standards

• Strong written and verbal communication skills

• Ability to communicate professionally with individuals served, guardians, staff, managers, case managers, and external providers

• Ability to manage deadlines, maintain organized records, and follow through on assigned responsibilities

• Valid Driver’s License required

• Valid Auto Insurance required

• Must be authorized to work in the USA

This is a full-time, exempt salaried position;

Schedule:
This is a full-time, exempt position within the Residential Department. The schedule and availability expectations will be discussed during the hiring process. This position also participates in the agency’s on-call supervisor rotation.

Department:
Residential Services

Reports To:
Director of Care Management